Privacy Policy

Nova Windows

Nova Windows ("we," "our," or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

Information We Collect

We may collect personal information including:

  • Name

  • Phone number

  • Email address

  • Property or project address

  • Information relating to quote requests and enquiries

  • Any information voluntarily provided through forms, emails, or phone calls

We may also collect non-personal information such as browser type, device information, IP address, and website usage data.

How We Use Your Information

We may use your information to:

  • Respond to enquiries and quote requests

  • Provide our products and services

  • Schedule consultations and installations

  • Communicate regarding projects and customer support

  • Improve our website, services, and customer experience

  • Comply with legal and regulatory obligationsc

Sharing of Information

Nova Windows does not sell or rent your personal information to third parties.

We may disclose information where necessary to:

  • Suppliers and contractors involved in delivering our services

  • Professional advisers, including accountants and legal advisers

  • Government authorities where required by law

  • Service providers who assist with website hosting, communications, or business operations

Website Analytics & Cookies

Our website may use cookies and analytics tools to improve functionality and understand visitor behaviour.

Cookies help us:

  • Improve website performance

  • Analyse website traffic

  • Enhance user experience

You may choose to disable cookies through your browser settings; however, some website features may not function correctly.

Data Security

We take reasonable measures to protect personal information from unauthorised access, misuse, loss, disclosure, or alteration. While we strive to maintain secure systems, no method of data transmission over the internet is completely secure.

Access & Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.

To make a request, please contact us using the details below.

Third-Party Websites

Our website may contain links to external websites. Nova Windows is not responsible for the privacy practices or content of third-party websites.

Marketing Communications

We may contact you regarding quotes, services, promotions, or updates relevant to your enquiry. You may opt out of marketing communications at any time by contacting us directly.

Changes to This Privacy Policy

Nova Windows reserves the right to update this Privacy Policy at any time. Any changes will be published on this page and become effective immediately upon posting.

Contact Us

If you have any questions about this Privacy Policy, You can contact us via email at [email protected]